• Dedicated SageCover telephone support
• e-Mail support
• Ask Sage, an online resource
• e-Newsletters
• Solutions magazine
• A range of discounts

Bluebird will arrange your SageCover membership at the time of purchase. This will entitle you to access technical and operational support directly from a Sage ACT! dedicated team during normal office hours.

If you have a requirement for a support solution that includes on-site assistance and out of hours cover, you may wish to consider investing in a BluebirdCRM support contract as an alternative.

Our packages include the following benefits:

• Telephone Help Line: Providing access to our support staff. You can contact us between
  8.30am and 6.00pm, Monday to Friday.*

• E-mail Support: You can e-mail us with a query at any time and we will aim to respond
  within 12 hours. We will also provide a live ‘chat’ link that enables you to engage in textbased
  communication with us in a messenger style format in ‘real time’.

• Advice: You are invited to seek our advice regarding the use of your ACT! system
  including the potential benefits of applying updates and upgrades. You can call us at any
  time to consult our technicians regarding advice on system features or add-ons that might
  help you address specific needs.

• On site support: We are able to offer on-site support for our contract customers in the East and West Midlands at a reduced rate of £65 per hour. There is a minimum charge of 2 hours on-site time and no travelling costs. For contract customers outside the postcode areas listed below, the same structure will be applied except that we will charge travelling time beyond 2 hours (round trip) at £65 per hour:

   

  B (Birmingham ), CV, CW, DE, LE, NG, NN, TF, WS, WV, ST.

   

  For none-contract customers, we will attend site to resolve ACT! issues on a time chargeable basis at £81.25 per hour plus VAT with a minimum of 3 hours chargeable time plus travelling costs.

• On line support: Using the power of the internet and state-of-the-art web tools, our
  technicians are able to ‘dial in’ to your server or workstation and see the problem that you
  are encountering at first hand. We can either watch your screen remotely or even take
  control of your system to help rectify errors. No special software is required to enable this
  other than a simple ActiveX control that installs over the internet when we log in. Providing
  you have a broadband internet connection, this technology enables us to provide rapid
  fixes to many of the more complex problems that are not fixable via a simple phone
  conversation.

• Business Advice: With the benefit of many years of sales and marketing experience, we
  are ACT! users too. This means that we understand how business works and why it is
  important to you to get the best from your ACT! system.
• We can offer practical advice around database, sales automation and marketing systems
  to help your business grow, and support you in making management and business
  decisions.

• Upgrade Discount: Where contract customers upgrade to a more recent version of ACT!,
  Bluebird will offer a further 5% discount against new licences, in addition to any upgrade
  discount offered by Sage.

**At peak periods and busy times when calls cannot be answered immediately, an answering service will record details of the support request. We will endeavour to respond to all recorded messages within 60 minutes within our core business hours. All Bluebird support is offered in accordance with the terms detailed in our BluebirdCRM ACT Support Contract document and Service Level Agreement.
 

Click here to download further details and a pricing schedule.